Brief Description:

The Experience Coordinator is a highly visible, polished professional who creates exceptional customer experiences while executing day-to-day operations.  It is necessary to be an expert communicator, have the ability to work in a fast-paced environment, and understand the importance of being a team player. The Experience Coordinator is the “go-to” person for all visiting guests and internal team members.

Rate: $25/hr – $28/hr

Position Responsibilities (but not limited to):

The Experience:

  1. Greet and welcome all guests and team members
  2. Provide a highly hosted experience for all guests and internal team members
  3. Review and execute tasks for each customer experience checklist
  4. Oversee and perform necessary tasks to create flawless experiences for internal and external guests for tours, meetings, and events
  5. Scanning and Scouting: research and make recommendations on how to iterate the Customer Experience to keep it fresh and new (new resources for lunches, refreshments, thank-you gifts, F&B displays etc…)
  6. Stage the Space: creating and collaborating with team members to customize the space for each client experience through artifacts and technology
  7. Create custom take-aways for meetings and events
  8. Choreograph unique, highly-differentiated hosted experiences
  9. Troubleshoot technology

Showroom management responsibilities include:

  1. Refresh brochures, Steelcase 360 Magazines, and other marketing collateral throughout the showroom
  2. Maintain the appearance of the office and shared spaces – showroom ready at all times
    • Collaborative spaces / kitchen(s) / mobile desks / mailroom / printer room etc.
  3. Perform opening and closing tasks
  4. Shared space maintenance: load / unload dishwashers, wipe down surfaces, dust (as needed), etc.
  5. Meeting space maintenance: set meeting rooms, set up and clean pre and post meetings, re-set chairs, etc.
  6. Oversee showroom product installation and request labor to ensure all items are in working order
  7. Building facility liaison

Internal Responsibilities:

  1. Maintain inventory for office supplies, snacks, beverages, branded merchandise, etc..
  2. Coordinate and schedule courier and Fed Ex pick up/delivery and billing
  3. Schedule conference rooms and set up rooms for various meetings
  4. Assist various departments with miscellaneous projects
  5. Order catering, as requested, for tours, meetings, and events (F&B)
  6. Office communications
  7. Schedule conference rooms and set up rooms for various meetings
  8. Assist various departments, including executive leadership and HR, with miscellaneous projects
  9. Vendor coordination and invoice management
  10. Assist with expense reports as requested
  11. Coordinate floral / gifts as requested

Position Requirements:

  • Whatever it takes, every time with a smile
  • Excellent communication, interpersonal and organizational skills
  • Outgoing, high energy, creative, confident
  • A passion for customer experience and impeccable customer service to internal and external customer
  • Commitment to providing high-quality professional interactions
  • Ability to analyze situations and solve problems, calmly, effectively, efficiently, and professionally to minimize the negative impact on the user
  • Technology savvy
  • Flexibility and adaptability
  • Naturally observant and curious
  • Ability to think creatively and outside the box daily
  • Team player
  • Ability to take a negative situation or feedback and act on it to turn it around
  • Ability to work independently with little or no supervision
  • 2+ years experience interacting with customers
  • Knowledge of Microsoft Office
  • Must be able to lift a minimum of 20-30lbs

Travel: A valid driver’s license and reliable vehicle to perform errands and travel between our two locations daily, or as your schedule requires.

Benefits:  A full range of benefits including medical, dental, and 401K are available to you Jupiter is an equal opportunity employer.