Brief Description:

The First Impression Coordinator is a highly visible, polished professional who creates exceptional customer experiences while executing day-to-day operations and administrative support across the Jupiter organizations.  It is necessary to be an expert communicator, have the ability to work in a fast-paced environment, and understand the importance of being a team player. The First Impression Coordinator is responsible for greeting guests, directing phone inquiries, and a variety of administrative and facility-related tasks and is the “go-to” person for all visiting guests and internal team members.

Rate: $20/hr – $23/hr

Position Responsibilities (but not limited to):

The Experience

  1. Greet and welcome all guests and team members in person or by phone
  2. Provide a warm and welcoming experience for all guests and internal team members
  3. Review customer experience checklists with the Experience team and support aspects of a highly hosted experiences for internal and external customers for tours, meetings, events

Office Management

  1. Maintain the appearance of the office and shared spaces – showroom ready at all times
    • Collaborative spaces / kitchens / mobile desks / mail room / printer room etc…
  2. Perform opening and closing tasks
  3. Shared space maintenance: load / unload dishwashers, wipe down surfaces, dust (as needed), etc.
  4. Meeting space maintenance: set meeting rooms, set up and clean pre and post meetings, re-set chairs, etc.
  5. Troubleshoot technology
  6. Building facility liaison

Administrative Responsibilities

  1. Order catering, as requested, for tours, meetings, and events (F&B)
  2. Maintain inventory, order, and stock office supplies, snacks, beverages, etc.
  3. Coordinate and schedule courier and Fed Ex pick up/delivery and billing
  4. Receive, sort, and deliver mail
  5. General office communications
  6. Managing e-mail inquiries and faxes from our general inbox, supporting or forwarding as appropriate
  7. Answering phones, screen, and forward incoming phone calls
  8. General office communications
  9. Schedule conference rooms and set up rooms for various meetings
  10. Assist various departments, including executive leadership and HR, with miscellaneous projects
  11. Vendor coordination and invoice management
  12. Assist with expense reports as requested
  13. Coordinate floral / gifts as requested

Position Requirements:

  • Whatever it takes, every time with a smile
  • Excellent communication, interpersonal and organizational skills
  • Outgoing, high energy, creative, confident, approachable
  • A passion for customer experience and impeccable customer service to internal and external customers through high-quality professional interactions
  • Ability to analyze situations and solve problems calmly, effectively, efficiently, and professionally to minimize the negative impact on the user
  • Technology savvy
  • Flexibility and adaptability
  • Team player
  • Ability to take a negative situation or feedback and act on it to turn it around
  • Ability to work independently with little or no supervision
  • Knowledge of Microsoft Office
  • Valid driver’s licenses and reliable vehicle to perform errands and potentially travel between multiple locations as needed.
  • Must be able to lift a minimum of 20-30lbs

Benefits:  A full range of benefits including medical, dental, and 401K are available to you Jupiter is an equal opportunity employer.